What is the shipping time?
Standard Free Shipping delivery time is 5-20 business days depending on each country. We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 3 business days during peak periods. * Shipping time excludes clearance/customs delays (if applicable)
What happens if my product is damaged upon arrival?
All packages are insured, and we will send you a FREE replacement immediately!
Can I track my order?
Yes, we will send you a delivery tracking within 48 hours and you can track it here: https://theuvlizer.com/apps/tracktor/track
Can I change my order?
Yes, you can change your order within 24 hours. We will do everything we can to help you make changes to the order, but we cannot guarantee after 24 hours have passed as your order is being processed for shipment at the fulfillment center.
Delays in shipping and COVID-19 Statement:
We are taking all the CDC-recommended steps in our corporate office and manufacturing facilities. These include the option for many of our employees to work from home and continue to practice social distancing, and other best practices to help protect and support our production teams and you, our valued customers.
Our teams are working overtime to produce and ship the top-quality The UVlizer™ line of products to you, our customers around the world, as quickly as possible. You may experience delays due to the number of orders being processed and extended lead times for shipping so please allow a few more days for orders to be shipped during this extraordinary time.
Thank you in advance - not only for your loyalty to The UVilizer, but for your patience! The staff at The UVilizer are with you and your family and hope that our products offer you some comfort and support as we take on this challenge together.